Terms and conditions of use


Welcome to the vilananaturalbeauty.com website terms and conditions for use.

These terms and conditions apply to the use of the websites of Vilana NB LTD incorporating vilananaturalbeauty.com, vilananaturalbeauty.lt, vilananaturalbeauty.ie and vilana-academy.com and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below.

If you do not agree to be bound by these terms and conditions you may not use or access this website. Before you place an order, if you have any questions relating to these terms and conditions please contact our customer service team at vilananb@gmail.com 


Access -

We will provide you with access to the website and online sales in accordance with these conditions. We have taken every care in the preparation of this site, however, as certain technical issues may be outwith our control we cannot guarantee you uninterrupted use at all times.

Purchases -

You confirm that the user information which you are required to provide is accurate and true to your knowledge. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Indemnity -

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of the websites, or the use by any other person accessing the websites using your user information.

We reserve the right to -

modify or withdraw, temporarily or permanently, the websites (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the websites and/or change the conditions from time to time, and your continued use of the websites (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the websites.



Orders -

All orders are subject to acceptance. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the websites.

Description of Products -

Each product purchased is sold subject to its product description which sets out additional specific terms and conditions related to that product including, without limitation terms and conditions concerning estimated delivery times and warranty. All details, descriptions, and prices of products appearing on the websites are correct at the time when the relevant information was inputted. Although we aim to keep the websites as up to date as possible, the information including product descriptions appearing on the websites at a particular time may not always reflect the position exactly at the moment you place an order. We are determined to provide goods that offer great natural benefits to your health. We promise to keep our prices as low as we possibly can.

Payment -

All prices are inclusive of VAT at the current rates and are correct at the time of entering information. The total cost of your order is the price of the products ordered plus shipping charges. You will receive an electronic confirmation of our receipt of your order via email. Payment can be made by any of the specified payment methods. Payment will be debited and cleared from your account before the dispatch of your product. You confirm that the credit/debit card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. We do not store any details of your credit/debit card nor do we have access to any information on the authorisation process of your credit/debit card, the only information we are told by our credit/debit card processors (Sagepay) is whether your credit/debit card has been authorised or failed.

Liability -

Be advised that the products for sale on our websites are not intended to diagnose, cure, mitigate, prevent or treat any disease or health condition and they are not to be considered a medical device. 

By purchasing our products you recognise and accept the fact that some natural ingredients, essential oils in particular, may still cause sensitivity in susceptible individuals and that Vilana NB LTD will not be held responsible for such occurrences. You as a customer accept FULL responsibility to check the ingredients listed on the website and of continued use of or purchase of products. All products on our website have a full ingredient list including allergens, it will be your sole responsibility for checking this list prior to purchase.

Vilana NB LTD will not be liable for any individual reaction to any particular ingredient. Remember to read our labels and ingredient lists carefully and follow the appropriate directions for use. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. An allergy patch test is highly recommended if there is any doubt or history of skin reactions.

Refusal of Transaction -

We reserve the right to withdraw any products from the websites at any time and/or remove, screen or edit any materials or content on the website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the website whether or not that Product has been sold; removing, screening or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

The eligibility to purchase products on the website is limited to those parties who satisfy our eligibility criteria.

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.

Taxes and Duties where you live -

All European orders and service requirements will be supplied via our sister company Vilana LTD, all other International orders and service requirements will be supplied via Vilana NB LTD.

Please make sure you are aware of any taxes and duties you may be subject to within your own country prior to placing your order. Vilana NB LTD and Vilana LTD accept no liability for these charges.


We offer a range of courses on our Vilana Academy which are intended to provide you with knowledge about all aspects of natural cosmetics.

Description of our Courses -

Each Course is sold with a description of the course on offer. All descriptions are correct at the time of compiling the website and academy and should there be any amendments we will endeavor to keep them updated as required, however, the website and academy at a particular time may not always reflect the position at the time of placing your order. We make no warranty that the course offered will meet the user's specific requirements.


Intellectual Property and Right to Use -

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us.

You acknowledge and agree that the material and content contained within the websites is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the websites is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with Laws -

The websites may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the websites and any transactions conducted on or through the websites.

Limitation of Liability -

While we will use reasonable endeavours to verify the accuracy of any information we place on the websites, we make no warranties, whether express or implied in relation to its accuracy.

The websites are provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the websites, or any transaction that may be conducted on or through the websites including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the websites will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the websites.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products.

This does not affect your statutory rights as a consumer. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these conditions for: any economic losses (including without limitation loss of revenues, profits, contracts, business, anticipated savings or costs); or any loss of goodwill or reputation; or any special or indirect losses; in any case whether or not such losses were within the contemplation of the parties at the date of the conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under these conditions.

We will not be liable for any economic loss or foreseen profit, loss of revenue or profit, nor goodwill of any product we retail in relation to any failure of our product. All products should be thoroughly tested for suitability before use, we make no claims as to the suitability of any good for your own usage.

Under no circumstance are we (Vilana NB LTD) liable for any consequential loss arising from the use of our products.

Severance -

If any part of these conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these conditions and shall not affect the validity and enforceability of any of the remaining provisions of these conditions.

Waiver -

No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

Survival -

Each provision of the conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.


We intend that these terms and conditions govern our relationship with you. 

You confirm that, in agreeing to accept these terms and conditions, you have not relied on any representation save insofar as the same has expressly been made a term of the conditions and you agree that, save as set out below, you shall have no remedy in respect of any misrepresentation.


The conditions shall be governed by and construed in accordance with the laws of Scotland and you irrevocably submit to the exclusive jurisdiction of the courts of Scotland.


At Vilana NB LTD we are committed to communicating with our customers.

If you have any questions, please contact our customer services via messenger box on our website or email us at vilananb@gmail.com. 


If you consider that an issue has not been resolved to your satisfaction we would encourage you to let us know. You should contact us by emailing vilananb@gmail.com. 

Vilana NB LTD

Unit 22A Dickson Street

Elgin Industrial Estate


KY12 7SL

+441224 961927